Refund policy

At Selloumi, every plant is produced with care and is grown to thrive. We want you to feel confident when bringing our plants into your home, which is why we offer a 3-month Plant Warranty on all our greenery.

Warranty Coverage

• If your plant shows issues caused before delivery (e.g. diseases, faulty delivery), we will immediately replace it or issue equivalent store credit.
• The warranty is valid for 3 months from the date of purchase.

What’s Not Covered

• Plant stress or decline due to improper care (e.g., incorrect watering, unsuitable light conditions, repotting damage).
• Natural variations in leaf color, size, or shape — every plant is unique!
• Damage after delivery (e.g., broken stems, pets nibbling).

How to Request a Return or Replacement

1. Contact us within the 3-month warranty period.
2. Provide your order number and clear photos of the plant.
3. Our team will review your case and arrange a replacement or store credit if the issue qualifies.

Our Promise

We grow our plants with love, and we want you to enjoy them with confidence. If something goes wrong on our end, we’ll make it right, or we’ll help you along the way!

 

Thank you for helping us grow!